Privacy Policy

At present, within our operational framework, we meticulously uphold a comprehensive array of records to facilitate the smooth functioning of our services. These records encompass a diverse range, including but not limited to appointment logs, meticulously completed consultation forms, and detailed treatment records, all of which are meticulously curated to encapsulate pertinent details regarding your engagement with The Divine.

Among the details contained within these records are crucial identifiers such as your full name, residential address, date of birth, and an assorted array of contact information, ensuring seamless communication channels and personalized service delivery tailored to your specific needs and preferences.

• Address, phone/mobile numbers, email address: These details are necessary for contacting you.
• We collect your consent during your initial appointment.
• We may also ask for your consent to use your details to send you newsletters or offers.

Health Related Data:

• Consultation Form: All clients/patients must complete a consultation form to understand your medical and health history, ensuring safe and effective treatment.
• We collect your consent to hold these details during your first appointment.
• As per our Insurance Policy, client records must be retained for at least 7 years after the last treatment date.
• After 7 years, we securely destroy all records by shredding.

All consultation forms and treatment records are securely stored in locked drawers within our clinic premises. Only authorized therapists have access to these records. We take all necessary measures to protect the confidentiality, integrity, availability, and authenticity of your data.

Your Individual Rights under the Data Protection Act 2018:

You have the following rights:

• Right of access to your personal data.
• Right to object to the processing of your personal data.
• Right to restrict the processing of your personal data.
• Right to rectification of your personal data.
• Right to erasure of your personal data.
• Right to data portability (to receive an electronic copy of your personal data).
• Your data will not be transferred without your consent.
• Records are kept for insurance purposes.

By using our services, you indicate your acceptance of this policy. If you do not agree, please refrain from using our services. Your continued use following any policy changes indicates acceptance.